Nestor Padilla
22+ years turning complex IT challenges into elegant, AI-powered solutions. ServiceNow Architect • Web Developer • Global Consultant.
Technical Leader.Global Consultant.Builder.
With over 22 years in the IT industry, I've established myself as a Technical Leader driving successful outcomes in complex projects across various domains. My career blends deep technical expertise with strategic leadership — mentoring teams, managing clients, and delivering solutions that exceed expectations.
As a Senior Technical Consultant specializing in ServiceNow, I've led the configuration, implementation, and development of comprehensive solutions spanning ITSM, HRSD, CSM, PPM, HAM, and SAM. I'm equally passionate about building modern, AI-powered web experiences with Next.js and cutting-edge tooling.
AI-Augmented Workflow
I leverage AI tools throughout the entire SDLC — from requirements gathering and architecture design to code generation, testing, and delivery. GitHub Copilot, Claude, and custom GPT integrations accelerate delivery without sacrificing quality.
Core Competencies
Global Footprint
Credentials that speak for themselves
Continuously validated expertise across ServiceNow platform and ITSM best practices.
Enterprise-Grade ServiceNow Solutions
From architecture to go-live — I design, build, and transform ServiceNow platforms for the world's most demanding organisations.
Modern Web Experiences Built to Perform
From concept to deployment — I build fast, beautiful, accessible web applications using the latest technologies.
Next.js & React Apps
High-performance web applications with App Router, server components, streaming, and edge rendering. SEO-optimised and production-ready.
UI/UX Design & Dev
Pixel-perfect interfaces with Tailwind CSS, Framer Motion, and shadcn/ui. Design systems, component libraries, and responsive layouts.
E-Commerce & CMS
Full e-commerce platforms with payment integrations, inventory management, and CMS-driven content. Scalable and conversion-optimised.
ERP & CRM Systems
Custom-built ERP and CRM solutions tailored to your business workflows. Multi-tenant SaaS architecture with role-based access control.
API & Backend Dev
Robust REST APIs, database architecture, authentication systems, and serverless functions. Node.js, PostgreSQL, and cloud-native services.
Deployment & DevOps
CI/CD pipelines, containerised deployments with Docker, cloud infrastructure on Vercel, AWS, and VPS. Performance monitoring and optimisation.
Why Modern Web?
Built & Deployed In Production
Real-world projects delivered for clients across multiple industries.
22+ Years of Proven Delivery
ServiceNow Senior Technical Consultant – ITSM Practice Lead & Line Manager
Leading the ITSM Practice as Senior Practitioner and Architect. Design and develop ITOM, HRSD, and WSD solutions. Drive Agile delivery for large-scale ServiceNow implementations, including complex integrations with external systems. Acting as Front-Line Manager (team manager), conducting business analysis, client requirement gathering, demos, workshops, and designing final solutions.
ServiceNow Senior Technical Consultant
Designed and customised ITSM, ITOM, HAM, SAM, and HRSD solutions for large-scale global clients. Led Agile delivery across multiple complex implementations. Mentored junior and mid developers, improving code quality and delivery speed. Led the MSP Support & Development team.
ServiceNow Technical Architect
Technical Architect for a large-scale ServiceNow transformation — migrating three business units from BMC Remedy to a unified ServiceNow platform. Led architecture, complex TIBCO integrations, custom SAR modules, and go-live readiness.
Senior ServiceNow Developer
Led design and development of the DreamSoft Platform. Developed a first-of-its-kind single-click royalty collection solution using CardConnect ProfileID, enhancing transaction security.
IT Service Technical Leader
Led Problem Management and served as ServiceNow Product Owner for Spanish LATAM region. Implemented ITSM processes and delivered strategic reporting to senior management.
IT Service Specialist & Tech Lead
Managed regional IT operations for Spanish LATAM, coordinated high-impact incidents, and deputised for the ITSM Director.
Major Incident Manager
Managed critical incidents across multiple countries, ensuring strict SLA adherence and service availability across LATAM.
Education
Bachelor of Business Administration, 2006–2010, Universidad de La Paz, Panama
Let's Build Something Great
Whether it's a ServiceNow transformation or a next-generation web application — I'm ready to help.